Online form

Please contact the dealer from whom you received the device first.

Please contact us via the online form before sending in your Lukas products for repair/inspection and follow the instructions below to ensure a flawless process.

  • Fill in the form directly online,
  • receive processing number and enclosure slip by mail
  • send it in with your device.
For further questions to our service department, please write an e-mail to

Reclamations at LUKAS.

We take quality and service very seriously. We would be delighted to assist you further!

LUKAS devices are high-quality assemblies and always represent the latest state-of-the-art engineering. However, if you should nonetheless have any problems with a LUKAS product, please ensure that you use only this form when returning the product as this will make it easier and faster for us to process your return and implement appropriate measures.